Last updated: 27th May 2024
1) Who we are
We are My Emissions Ltd (“My Emissions” or “we” in any form), a company registered in England and Wales with company number 13183398 and registered office address at 128 City Road, London, United Kingdom, EC1V 2NX.
You can contact us by writing to us at hello@myemissions.co. When we use the words “writing” or “written” in these terms, this includes emails.
Our website address is: https://myemissions.co.
2) Who this policy applies to
This Privacy Policy explains how we collect, process and keep your data safe. This applies to everyone who interacts with My Emissions, including via our website, web application, email and more. For instance, if you subscribe to our newsletter, we will request your email address to send you updates.
This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.
3) Compliance with applicable law
My Emissions’ internal computer systems, website (myemissions.co) and applications are designed to adhere to the following national and international data protection legislation.
- EU General Data Protection Regulation 2018 (GDPR)
- UK Data Protection Act 2018
My Emissions is also registered with the Information Commissioner’s Office (ICO) as a Data Controller.
4) Cookies
At My Emissions, we use cookies to enhance your online experience. Cookies are small text files that are placed on your device when you visit our website (myemissions.co) or use our applications. They serve various purposes, including improving site functionality, enhancing user experiences, and providing us with valuable insights to continuously grow and improve our services.
5) How we use your personal data
5.1) Legal basis
We will only use your Personal Data when the law allows us to. Set out below is a table containing the different types of Personal Data we collect and the lawful basis for processing that data.
The examples provided in the table below are indicative in nature and the purposes for which we use your data may be broader than described but we will never process your data without a legal basis for doing so and it is for a related purpose.
| Purpose / activity | Type of data | Lawful basis |
|---|---|---|
| User visiting website | a) Technical b) Usage | Legitimate interest: We need to know your login location and browser to determine service availability, understand our customer base, diagnose issues, keep records current, and analyse service usage. |
| User uses our live chat support | (a) Identity (b) Technical (b) Contact (d) Marketing and communication | Consent: we ask for your email address so we can easily contact you, link your conversation history, and register you as a User for contract purposes. Legitimate interest: We need to know your login location and browser to determine service availability, understand our customer base, diagnose issues, keep records current, and analyse service usage. |
| User signs up to for an account and/or subscription | (a) Identity (b) Contact (c) Technical (d) Marketing and communication | Consent: we ask for your email address so we can easily contact you, link your conversation history, and register you as a User for contract purposes. Legitimate interest: We need to know your login location and browser to determine service availability, understand our customer base, diagnose issues, keep records current, and analyse service usage. |
| User requests a call and/or live demo | (a) Identity (b) Contact (c) Profile | Consent: Certain contact and company information will be taken at this time to facilitate the call and/or live demo. Legitimate interest: We need this information to understand your business and establish how My Emissions can support you in achieving your business goals. We will sometimes record audio or video calls with you so that both of us can refer back to it if necessary. |
5.2) Marketing and content updates
You will receive marketing and new content communications from us if you have created an account and chosen to opt into receiving those communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.
5.3) Change of purpose
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6) How we protect your data
My Emissions takes data protection very seriously and takes appropriate measures to keep your data secure and protect it from inappropriate disclosure. Any Personal Data collected by us is only accessible by a limited number of employees with special access rights and who are bound by obligations of confidentiality. If we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession.
However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of My Emissions Ltd to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
7) Opting out of marketing communications
You can ask us to stop sending you marketing messages at any time by You can ask us to stop sending you marketing messages at any time by emailing hello@myemissions.co.
Where you opt out of receiving these marketing messages, we will continue to retain other Personal Data provided to us as a result of interactions with us not related to your marketing preferences.
8) Requests over your data
You will not have to pay a fee to access your Personal Data, or to exercise any of your other legal rights. However, if your request is clearly unfounded, we could refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9) How long we retain your data
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
10) Changes to privacy policy
My Emissions reserves the right to change this Privacy Policy at any time. We will give you reasonable notice of any significant changes to the Privacy Policy, where appropriate. If so, we will notify you by a message or by email. You will also find the date of the latest change to the Privacy Policy on this website.
11) International transfer of data
Your information may be stored and processed in the US or other countries or jurisdictions outside the US where My Emissions has facilities. By using My Emissions, you are permitting and consenting to the transfer of information, including Personal Data, outside of the US.