These Subscription Terms and Conditions (“Terms”) govern your access to and use of the My Emissions platform and services (“Services”) provided by My Emissions Ltd, a company incorporated in England and Wales (registered no. 13183398), with registered address at 128 City Road, London, United Kingdom, EC1V 2NX (“My Emissions”, “we”, “us”).
By subscribing to the Services, clicking “I agree”, or otherwise accessing the Services, you (“Customer”, “you”) agree to these Terms on behalf of the organisation you represent. If you do not agree, do not access the Services.
1. Definitions
“Subscription”: Your access to the Services for the Subscription Term, as set out in your Order.
“Order”: The online checkout, order form, or written agreement confirming the plan, fees, and billing frequency.
“Subscription Term”: A rolling 12-month period commencing on the Start Date, as set out in clause 3.
“Start Date”: The date on which your Subscription commences, as confirmed in your Order or account dashboard.
“Fees”: The amounts payable for the Services as set out in your Order.
“Users”: Individuals authorised by you to access the Services under your Subscription.
2. Services
2.1 My Emissions will make the Services available to you during the Subscription Term in accordance with these Terms and your Order.
2.2 We reserve the right to make reasonable updates, improvements, or modifications to the Services at any time, provided that such changes do not materially reduce the core functionality available to you.
2.3 The Services are provided remotely (via web platform, email, video conference, and other digital means). No on-site services are included under these Terms unless separately agreed in writing.
2.4 My Emissions will use commercially reasonable efforts to ensure the Services are available 99% of the time (excluding scheduled maintenance, which will be communicated in advance where reasonably practicable).
3. Subscription Term and Renewal
3.1 Minimum commitment. All Subscriptions are subject to a minimum 12-month commitment (“Subscription Term”), regardless of whether you have elected to pay monthly or annually. By subscribing, you commit to the full Subscription Term.
3.2 Automatic renewal. Unless either party gives written notice of non-renewal at least 30 days before the end of the then-current Subscription Term, the Subscription will automatically renew for a further 12-month Subscription Term on the same terms (subject to any price increase notified under clause 5.3).
3.3 Cancellation notice. To prevent automatic renewal, you must provide written notice of non-renewal to your account manager or support@myemissions.co before the 30-day notice deadline. Cancellation takes effect at the end of the then-current Subscription Term. You will retain access to the Services until the end of the Subscription Term.
3.4 No refunds on cancellation. If you give valid non-renewal notice, no refund will be given for any Fees paid in advance for the remainder of the Subscription Term. Fees are non-refundable except as expressly stated in these Terms.
4. Fees and Payment
4.1 Fees. You agree to pay the Fees set out in your Order. All Fees are stated in GBP and are exclusive of VAT (or equivalent applicable sales tax), which will be added at the prevailing rate.
4.2 Late payment. If any undisputed invoice remains unpaid 14 days after its due date, we reserve the right to:
(a) charge interest on the overdue amount at 8% per annum above the Bank of England base rate, accruing daily, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and/or
(b) suspend your access to the Services (see clause 10) until all outstanding amounts are paid in full.
4.3 Non-cancellable. Subject to clause 11 (Termination), all Fees for the Subscription Term are non-cancellable. Early termination by you does not relieve you of your obligation to pay Fees for the remainder of the Subscription Term.
4.4 Disputed invoices. If you dispute an invoice or payment in good faith, you must notify us in writing within 14 days of receipt, setting out the basis of the dispute. You must pay any undisputed portion of the invoice by the due date.
5. Price Changes
5.1 Fees agreed at the point of Order will remain fixed for the initial Subscription Term.
5.2 After the initial 12-month Subscription Term, we may increase Fees once per Subscription Term by giving you at least 30 days’ written notice before the start of the renewal Term. If you do not wish to accept the increased Fees, you may give non-renewal notice in accordance with clause 3.3 before the new Term commences.
5.3 We will not increase Fees mid-Term without your written agreement.
6. Free Trials
6.1 We may, at our discretion, offer you a free trial period. Where a free trial is offered, access to the Services will be provided at no charge for the duration of the trial period specified in your Order or sign-up confirmation.
6.2 At the end of the free trial, your Subscription will automatically convert to a paid Subscription on the plan selected, and you will be charged the applicable Fees from that date, unless you cancel before the trial period expires.
6.3 We reserve the right to modify or cancel free trial offers at any time. Only one free trial per organisation is permitted.
7. Intellectual Property
7.1 Our IP. All intellectual property rights in the Services, platform, software, methodologies, databases, emissions factors, reports, and all content generated by My Emissions (including carbon footprint calculations and outputs) vest in and remain the property of My Emissions or its licensors. Nothing in these Terms transfers any such rights to you.
7.2 Licence to you. My Emissions grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription Term solely for your business purposes, in accordance with these Terms.
7.3 Your content. You retain ownership of all data, information, and materials you upload to the Services (“Customer Data”). You grant us a limited licence to use Customer Data for the purpose of providing and improving the Services.
7.4 Restrictions. You must not: (a) sub-license, sell, resell, transfer, or assign the Services to any third party; (b) reverse engineer, decompile, or attempt to extract the source code of the Services; (c) use the Services to build a competing product or service; or (d) remove or obscure any proprietary notices on the Services.
7.5 Licence termination. Your licence to use the Services and any content produced for you will terminate automatically upon expiry or termination of the Subscription Term.
8. Acceptable Use
8.1 You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
(a) use the Services to submit false, misleading, or fraudulent emissions data;
(b) use the Services in any way that would constitute greenwashing or that misrepresents your environmental performance;
(c) attempt to gain unauthorised access to any part of the Services or related systems;
(d) introduce any virus, malware, or other harmful code into the Services;
(e) use the Services in any way that violates applicable law or regulation; or
(f) allow any person who is not a User to access the Services using your credentials.
8.2 You are responsible for all activity on your account and must promptly notify us of any suspected unauthorised access.
9. Data Protection
9.1 Each party will comply with its respective obligations under applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
9.2 To the extent that My Emissions processes any personal data on your behalf in providing the Services, we will do so as a data processor, acting only on your documented instructions. Our full Privacy Policy, which forms part of these Terms, is available at https://myemissions.co/privacy-policy/ and is incorporated herein by reference.
9.3 You warrant that you have all necessary rights, consents, and lawful bases to provide Customer Data (including any personal data) to My Emissions for the purposes of the Services.
10. Suspension
10.1 We may suspend your access to the Services, with written notice where reasonably practicable, if:
(a) any undisputed Fee remains unpaid for more than 14 days after its due date;
(b) you are in material breach of clause 8 (Acceptable Use); or
(c) suspension is required to protect the security or integrity of the Services.
10.2 We will lift the suspension promptly once the issue giving rise to it has been resolved.
10.3 Suspension does not relieve you of your obligation to pay Fees during the suspension period.
11. Termination
11.1 Termination for cause. Either party may terminate the Subscription immediately on written notice if:
(a) the other party commits a material breach of these Terms that is incapable of remedy, or that is capable of remedy but has not been remedied within 30 days of written notice specifying the breach in reasonable detail; or
(b) the other party becomes insolvent, enters administration, is wound up, or is subject to any analogous insolvency event.
11.2 Your liability on early termination. If you terminate other than for our material breach, or if we terminate for your breach, all Fees for the remainder of the Subscription Term will become immediately due and payable. This is not a penalty; it reflects the committed nature of the Subscription.
11.3 Our liability on early termination. If we terminate other than for your breach, we will refund any Fees paid in advance on a pro-rata basis for the unexpired portion of the Subscription Term.
11.4 Effect of termination. On termination or expiry:
(a) all licences granted under these Terms will cease;
(b) you must cease all use of the Services;
(c) you may export your Customer Data from the platform within 30 days of termination, after which we may delete it in accordance with our data retention policy; and
(d) accrued rights and liabilities of either party are unaffected.
12. Warranties
12.1 Our warranties. My Emissions warrants that: (a) it has the right to provide the Services; (b) it will perform the Services with reasonable care and skill; and (c) the Services will function materially in accordance with any documentation we provide.
12.2 Your warranties. You warrant that: (a) you have authority to enter into these Terms on behalf of your organisation; (b) all information and data you provide to us is accurate and complete to the best of your knowledge; and (c) your use of the Services will comply with applicable law.
12.3 Accuracy of calculations. You acknowledge that emissions calculations and carbon footprint outputs produced by the Services are estimates based on the data you provide and the current state of our emissions database and general scientific research. While we will use reasonable efforts to maintain accurate and up-to-date methodologies, we cannot guarantee that any specific carbon reduction outcomes will be achieved.
12.4 Not legal advice. The Services do not constitute legal, regulatory, accounting or professional advice. You remain solely responsible for compliance with applicable reporting obligations.
12.5 No other warranties. Except as expressly set out in these Terms, all warranties, representations, and conditions (whether express, implied, statutory, or otherwise), including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are excluded to the fullest extent permitted by law.
13. Limitation of Liability
13.1 Cap. My Emissions’ total aggregate liability to you arising under or in connection with these Terms (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) will not exceed the total Fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
13.2 Excluded losses. Neither party will be liable to the other for any: (a) loss of profits; (b) loss of revenue; (c) loss of business or contracts; (d) loss of anticipated savings; (e) loss of data; (f) damage to reputation; or (g) indirect, consequential, or special losses — in each case whether or not such losses were foreseeable or either party had been advised of their possibility.
13.3 Exceptions. Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
14. Confidentiality
14.1 Each party (“Receiving Party”) agrees to keep confidential all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given its nature (“Confidential Information”).
14.2 The Receiving Party will: (a) use Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms; and (b) not disclose Confidential Information to any third party without the Disclosing Party’s prior written consent, except to employees or contractors who need to know it and are bound by equivalent confidentiality obligations.
14.3 Confidentiality obligations do not apply to information that: (a) is or becomes publicly known other than through breach of this clause; (b) was already known to the Receiving Party before disclosure; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or regulation (in which case the Receiving Party will give reasonable advance notice to the Disclosing Party).
15. Indemnification
15.1 You will indemnify and hold harmless My Emissions, its affiliates, directors, officers, employees, and agents from and against any losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with: (a) your breach of these Terms; (b) Customer Data you submit to the Services; or (c) your violation of any applicable law or third-party rights.
16. Marketing
16.1 You agree that My Emissions may refer to you as a customer and use your company name and/or logo in marketing materials, website, and case studies, unless you notify us in writing that you wish to opt out. Opt-out requests will be honoured within 10 business days of receipt.
17. Changes to these Terms
17.1 We may update these Terms from time to time. We will give you at least 30 days’ written notice (by email to the address registered on your account) of any material changes. If you do not accept the updated Terms, you may give non-renewal notice in accordance with clause 3.3. Your continued use of the Services after the notice period constitutes acceptance of the updated Terms.
17.2 We may make non-material changes (such as corrections, clarifications, or changes required by law) at any time without notice.
18. General
18.1 Entire agreement. These Terms, together with your Order, constitute the entire agreement between the parties relating to the Services and supersede all prior agreements, representations, and understandings.
18.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions will continue in full force and effect.
18.3 Waiver. Failure to enforce any provision of these Terms will not constitute a waiver of that or any other provision.
18.4 Assignment. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.
18.5 Force majeure. Neither party will be liable for delays or failures in performance caused by events outside its reasonable control (including acts of God, pandemics, governmental action, or third-party service failures), provided the affected party gives prompt notice and uses reasonable efforts to mitigate the impact.
18.6 Notices. Notices under these Terms must be in writing and sent by email (with confirmation of receipt) or by first-class post to the addresses set out in the Order or account registration. Notices to My Emissions should be addressed to support@myemissions.co.
18.7 Dispute resolution. In the event of any dispute, the parties agree to first attempt resolution through good faith discussions between senior representatives of each party for a period of 30 days before commencing proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief.
18.8 Governing law. These Terms are governed by and construed in accordance with the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.
18.9 Third parties. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
These terms were last updated 2nd March 2026